Frequently Asked Questions

What services does Mail Manager Inc. provide?

Mail Manager Inc. provides end-to-end direct mail solutions, including mailing lists, database management, printing, print on demand (personalization), direct mail production, Every Door Direct Mail (EDDM), and campaign tracking through our Results Tracker service.

We manage the entire process from data through delivery.

Do you handle both small and large mailings?

Yes. We support small, targeted campaigns as well as large-volume enterprise-level mailings. Our production environment is built to scale.

Do you work with regulated or confidential data?

Yes. Many of our clients operate in healthcare, financial services, insurance, government, and non-profit sectors. We use HIPAA-aware workflows and disciplined data-handling procedures to support confidential and sensitive mail.

Can you work with our existing data?

Absolutely. We can process, clean, standardize, and enhance your existing data using NCOA, CASS certification, merge/purge, and other database management services.

Can you help us acquire mailing lists?

Yes. We provide access to multi-sourced consumer and business databases and offer expert list research to help identify high-performing prospect lists.

Do you offer design services?

We coordinate layout and production requirements. If you already have artwork, we can work with your files. If you need assistance, we can guide format, sizing, and production specifications.

What types of items can you print?

We print envelopes, letters, brochures, postcards, self-mailers, catalogs, sales sheets, labels, and packaging, among other items.

Do you offer personalization?

Yes. Using Print on Demand and variable data printing, we can personalize text, images, and offers on each piece.

Are your print jobs postal compliant?

Yes. Our printing and production processes are designed to meet USPS automation and processing requirements to help qualify for the lowest possible postage rates.

How fast is your turnaround?

Turnaround times vary by project, but we support fast-turnaround and time-sensitive mailings. Some workflows operate on “in today, out tomorrow” schedules.

Do you deliver mail to the Post Office?

Yes. We prepare, presort, and deliver mail directly to the U.S. Postal Service.

Can you help reduce postage costs?

Yes. Through presorting, barcoding, automation compliance, and proper formatting, we help optimize postage.

Can you handle recurring mailings?

Yes. We manage recurring monthly, weekly, and scheduled mail programs.

Do I need a mailing list for EDDM?

No. EDDM allows you to target postal routes and ZIP codes without a mailing list.

Is EDDM good for local businesses?

Yes. EDDM is ideal for reaching local neighborhoods with offers, announcements, and awareness campaigns.

Can I track my mail?

Yes. With Results Tracker, you can see when mail reaches destination post offices, when it is delivered, and where engagement occurs.

Do you provide reports?

Yes. You can view reports online and export data.

Can you track QR codes?

Yes. When QR codes are used, you receive notifications when scans occur.

How do you protect our data?

We use secure file transfer, controlled workflows, and internal access procedures. Sensitive data is handled according to industry best practices.

How do I request a quote?

You can request a quote through our website or contact our team directly.

What do you need from us to start?

Typically:
• Your goals
• Target audience
• Artwork (if available)
• Data (if applicable)
• Timeline

We guide you through the rest.

Do you assign a project manager?

Yes. You will have a dedicated point of contact for your project.